Included in this terms and conditions page are:
- Our general Term and Conditions
- Our policy on fitting equipment supplied by customers
- Our cancellation and right to waiver policy
When These Terms Apply
Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.
Invoices & Payment
Upon your agreement for us to carry our quoted work, a deposit payment 25%, is payable immediately. We reserve the right to request full payment in advance at our discretion.
Should the deposit be delayed in being transferred and we no longer have the start date available, then alternatives dates will be booked.
Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the client until payment in full has been received for said materials. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.
Any additional works that the client requires to be carried out whilst the specified works are being executed will be charged at an extra cost. An indication of such cost will be given and the Clients agreement will be obtained before the additional works proceed.
Upon completion of work you will be invoiced, for which payment is due within 7 days.
Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly.
Please understand that as there are a number of different craftsmen involved, and they may have more than one call in a day, we cannot always arrange everyone arriving first thing in the morning. If no-one from First Class is due to call on any particular day, we will let you know – we do not want you waiting in unnecessarily.
All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied however, due to unforeseen circumstances i.e. Emergency callouts, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet clients timescales.
Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be to a surcharge and may affect the completion date.
Rearranging start dates
If you need to rearrange your start date, you must notify us as soon as possible.
Should you wish to cancel the works, must notify us within 14 days from the date the quotation is received.
If the work has already started, you will only be liable for the costs of the services and materials carried out up to that point.
The enclosed quotation is based on a non-instructive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order. Should we find, during the course of the works, any faults with the existing systems we reserve the right to make a charge for correction works. Should the client fail to mention any relevant facts relating to the existing installation, we reserve the right to make a charge for correction works.
Dismantling, clearing and re-installment of any fitted cupboards. Etc to permit the proposed works to proceed will be charged at an extra cost unless specified.
If during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for reinstallment unless specified.
During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as be as short as possible.
Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for reinstallment of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed, but we will do the best as we can to match, although there might be a slight difference.
Unless stated in the specified works no allowances have been made for decorating new or disturbed work areas.
It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of the survey may be subject to an extra charge and/or delay in completion.
No allowance has been made for out of hours working unless specified or to suit our own requirements.
Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance was Gas Safety regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.
Should the works include powerflush of the existing heating system, it must be pointed out that whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required may be charged at an extra cost. This will be discussed and agreed with the customer at the time.
Should the works include new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. This will be discussed with the customer at the time of the findings.
It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.
If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any works carried out without the necessary permissions. We can furnish details of the proposed works if so required at possible additonal costs.
This estimate is open for acceptance for a period of 30 days but may be subject to revision or withdrawal.
First Class is committed to providing professional, top quality service to every customer. On completion of works, a customer questionnaire will be provided, and we would be pleased to receive feedback on the work we have carried out for you.
For your peace of mind, we provide a 12-month guarantee on the works we have carried out for you. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The works described in the estimate will be guaranteed for a period of twelve months from date of completion against faulty design and workmanship. The materials supplied will be subject to the suppliers/manufacture guarantees. The clients Statutory Right in law are not effected by this guarantee. This guarantee does not extend to existing, installed equipment pipework or fittings.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
- Subject to misuse or negligence.
- Repaired, modified or tampered with by anyone other than First Class tradesperson.
- We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of:
- Blockages in waste or drainage systems.
- Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
- Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
We will only be liable for rectifying our own guaranteed work.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or in writing.
We shall not be held responsible for electrical faults occurring on the boiler during a routine service or repair. It is a common and well documented problem across the industry that some boilers malfunction when the power supply has been interrupted, unfortunately we have to isolate the electrical supply for health and safety reasons when carrying out these tasks. This will be discussed with the customers prior to carrying out any work.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
Acceptance of the quotation confirms acceptance of these conditions.